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Norfolk & Waveney
Support services for Norfolk & Waveney
At Norfolk and Suffolk NHS Foundation Trust we provide mental health and learning disability services in Norfolk and Suffolk. At the Trust, we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.
If you are a Norfolk and Suffolk NHS Foundation Trust patient / service user and in crisis, please call the number that you have been given by NSFT staff.
For better mental health
We’re Norwich and Central Norfolk Mind, the mental health charity that believes no one should have to face a mental health problem alone. We work to reduce the stigma associated with mental health, support people in their recovery and champion better services for all. We believe that with the right support and resources everybody can create a life that feels meaningful irrespective of the presence of symptoms. To do this we share our own stories, insights and expertise.
Confidential Farming Community Support
Providing confidential support, mental health awareness and funding for counselling for those in farming and rural industries across Norfolk and Suffolk. Callers can speak to a doctor or a counsellor within 48 hours. The website provides useful information about stress and depression, the symptoms and actions to take either for yourself or if you are concerned about another.
Emails or voice messages out of hours are responded to promptly.
The YANA Project is not a crisis service.
Confidential Emotional Support
We offer a safe place for you to talk anytime you like, in your own way - about whatever is getting to you. You don’t have to be suicidal.
We are also open for face to face visits 7 days a week, from 8am - 9.30pm. You can find our Centre at 19 St. Stephen's Square, Norwich, NR1 3SS.
Mental health support for military veterans
The Veterans’ Stabilisation Programme (VSP)
VSP is a 16 week veteran specific outpatient treatment programme. It is provided through a partnership with the Walnut Tree Health and Wellbeing and the Norfolk and Suffolk NHS Foundation Trust.
Veterans are helped to explore options to move forward by understanding their symptoms, finding ways to change their mindset and learn new skills to manage their conditions.
Groups consist of six to eight veterans. Meetings are once a week and last two hours.
Alcohol and Drug Behaviour Change Service
Norfolk CGL is a community alcohol and drug service with open access to anyone over the age of 18. The service delivers a range of treatment and recovery interventions across Norfolk. CGL Norfolk is a free and confidential service for adults, families, carers and affected others living in Norfolk, who are looking to break free from harmful patterns of behaviour and make positive changes in their life.
Visit the website for more information and to find out how to access the service.
Support for Gypsies and Travellers
Confidential support for Gypsy / Traveller experiencing depression or suicidal thoughts.
Available 24 hours a day.
We are here to listen, support and talk with you about depression, suicidal thoughts, self-harm and anxiety all in complete confidence.
ASIST & Adult MHFA trained.
For residents at HMP Norwich
Phoenix Futures offer a Recovery Inside psychosocial substance misuse service, open to all residents at HMP Norwich. Treatment is specifically tailored to each service user to meet the needs of the individual.
The service provides the following:
- An induction on entrance to HMP Norwich.
- A comprehensive assessment.
- 1-to-1 case management with an allocated Substance Misuse Practitioner/li>
- Access to a range of interventions (group and 1-to-1).
- Family support.
- Peer Support and mutual aid.
This service is only available for those residing at HMP Norwich. All residents will have the opportunity to engage at induction. Self-referrals can be made at any time by submitting an application to the Recovery Inside team or by speaking to a member of staff.
Domestic Violence and Abuse Services
Specialist support and advice to adults and children who have experienced or are still experiencing Domestic Abuse.
The helpline has skilled workers, taking calls to provide advice and support and make referrals to other Leeway services or external agencies. Leeway's range of safe and secure refuge accommodation, offers emergency temporary accommodation for women and children fleeing domestic abuse.
Refuge staff offer emotional and practical support to all residents living in the refuges, empowering them to make informed choices and rebuild their lives to move on.
Advocacy (high risk service) and Outreach service’s provide a range of emotional and practical advice and support to people experiencing or fleeing an abusive relationship. Support can be provided through telephone, email, one to one or group work.
Monday - Friday 9.30am-6.30pm Saturday & Sunday 9.30am-1.30pm
On call service is available outside of these times
In an emergency, dial 999
Specialists in working with problem gambling
Help for anyone affected by Problem Gambling whether it be the gambler or their family/friends.
The Counsellors role is to facilitate you and they will respect your values and any choices you make for yourself.
As the counsellor supports and encourages you on your path towards a gambling-free future, other benefits can include improved feelings of self-worth, better and more satisfying relationships, a clearer sense of direction and purpose for your life, and financial stability.
In order to work towards this, your counsellor is able to offer you strategies and interventions that may help to limit your ability to gamble, they will not give you advice or suggestions on other life issues, but will work with you to come to your own decisions.
Your counsellor will work with you according to your particular needs. In order for you to understand what triggers your gambling, it may be valuable for you to work with your counsellor on better understanding how your life experiences have influenced you.
To become and remain free of problem gambling you may discover that it will benefit you to address and resolve specific problems such as decision making, coping with a crisis, developing personal insight and knowledge, improving interpersonal relationships or working through confusing thoughts and feelings.
Our telephone line is open 24/7 and messages left are answered as soon as possible (within 24 hours)
The Pregnancy Loss Charity
TimeNorfolk is a local charity that provides free, confidential, face to face counselling and support to men and women who have experienced any type of pregnancy loss such as miscarriage, stillbirth and termination.
We are there for women who are facing unplanned or complicated pregnancies or have any other pregnancy related issues. The loss of a baby is unimaginable for many people, but for the men and women who experience a pregnancy loss the effects can be far reaching and devastating and often leading to mental health issues. TimeNorfolk give clients time to listen, time to grieve and time to heal with offices in Norwich and Great Yarmouth.
Opening Hours: Monday, Wednesday & Thursday: 9am-4.30pm. In an emerency, dial 999
For people suffering from mental distress
Great Yarmouth & Waveney Mind is 1 of 129 local Minds in England and Wales working in partnership with National Mind. Local Minds are independent charities - we raise our own funds and we have our own Board of Trustees who are responsible for how we’re run.
Being local we understand our community and tailor our services in response to what people need most. Being part of the Mind network means we benefit from shared support, knowledge and ideas.
Nationally, Mind gives advice and support to anyone who needs it, campaigns to improve services and raise awareness. We work in partnership with Mind nationally and the other local Minds in our network to deliver high quality services to anyone who needs them.
We provide one to one support, social groups and workshops for young people, adults and carers.
We run a residential housing service, enabling residents to live as independently as possible in a supportive and homely environment.
We also run a half acre community garden project and provide mental health education and promotion to individuals, schools, colleges and businesses.
Opening times: Monday to Friday 9am - 4:30pm
Confidential Emotional Support
We offer a safe place for you to talk any time you like, in your own way - about whatever is getting to you. You don’t have to be suicidal.
Another website link which may be helpful is: https://www.samaritans.org/how-we-can-help-you/contact-us
Community Mental Health Support
West Norfolk Crisis Hub, delivered by West Norfolk Mind in partnership with NSFT and West Norfolk CCG.
A community based mental health support service accessible to people both pre and post crisis. Referrals via NSFT. Available Monday, Wednesday, Friday Saturday 10.30am-9.30pm. Closed bank holidays.