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Norfolk & Waveney

Support services for Norfolk & Waveney

Helpline

At Norfolk and Suffolk NHS Foundation Trust we provide mental health and learning disability services in Norfolk and Suffolk. At the Trust, we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.

If you are a Norfolk and Suffolk NHS Foundation Trust patient / service user and in crisis, please call the number that you have been given by NSFT staff.

Call the Switchboard Call the Switchboard Call the 24 hour main switchboard
www.nsft.nhs.uk/Pages/Home.aspx Visit the website Visit in your web browser

For better mental health

We’re Norwich and Central Norfolk Mind, the mental health charity that believes no one should have to face a mental health problem alone. We work to reduce the stigma associated with mental health, support people in their recovery and champion better services for all. We believe that with the right support and resources everybody can create a life that feels meaningful irrespective of the presence of symptoms. To do this we share our own stories, insights and expertise.

Call the Branch Call the Branch Call now.
Email
Email headoffice@norwichmind.org.uk Send an email
www.norwichmind.org.uk Visit the website Visit in your web browser

Confidential Farming Community Support

Providing confidential support, mental health awareness and funding for counselling for those in farming and rural industries across Norfolk and Suffolk. Callers can speak to a doctor or a counsellor within 48 hours. The website provides useful information about stress and depression, the symptoms and actions to take either for yourself or if you are concerned about another.

Emails or voice messages out of hours are responded to promptly.

The YANA Project is not a crisis service.

Call the Helpline Call the Helpline Emails or voice messages out of hours are responded to promptly
Email
Email johoey@yanahelp.org Emails or voice messages out of hours are responded to promptly
www.yanahelp.org Visit the website Visit in your web browser

Confidential Emotional Support

We offer a safe place for you to talk anytime you like, in your own way - about whatever is getting to you. You don’t have to be suicidal.

We are also open for face to face visits 7 days a week, from 8am - 9.30pm. You can find our Centre at 19 St. Stephen's Square, Norwich, NR1 3SS.

Call Samaritans Call Samaritans Call now (free)
Email
Email jo@samaritans.org Send an email
www.samaritans.org/branches/norwich-samaritans Visit the website Visit in your web browser

Mental health support for military veterans

The Veterans’ Stabilisation Programme (VSP)

VSP is a 16 week veteran specific outpatient treatment programme. It is provided through a partnership with the Walnut Tree Health and Wellbeing and the Norfolk and Suffolk NHS Foundation Trust.

Veterans are helped to explore options to move forward by understanding their symptoms, finding ways to change their mindset and learn new skills to manage their conditions.

Groups consist of six to eight veterans. Meetings are once a week and last two hours.

Call the service Call the service Call now
www.walnuttreehealthandwellbeing.co.uk/veterans-stabilisation-programme/#vsp Visit the website Visit in your web browser

Alcohol and Drug Behaviour Change Service

Norfolk CGL is a community alcohol and drug service with open access to anyone over the age of 18.  The service delivers a range of treatment and recovery interventions across Norfolk. CGL Norfolk is a free and confidential service for adults, families, carers and affected others living in Norfolk, who are looking to break free from harmful patterns of behaviour and make positive changes in their life.

Visit the website for more information and to find out how to access the service.

www.changegrowlive.org/get-help/content/norfolk-alcohol-drug-behaviour-change-service Visit the website Visit in your web browser

Support for Gypsies and Travellers

Confidential support for Gypsy / Traveller experiencing depression or suicidal thoughts.

Available 24 hours a day.

We are here to listen, support and talk with you about depression, suicidal thoughts, self-harm and anxiety all in complete confidence.

ASIST & Adult MHFA trained.

Call Mark Call Mark Call now
Call Caroline Call Caroline Call now
Email
Email penfold2448@gmail.com Send an email
Text 07393561735 Text Mark You can send a text or WhatsApp message
Text 07748997617 Text Caroline You can send a text or WhatsApp message

For residents at HMP Norwich

Phoenix Futures offer a Recovery Inside psychosocial substance misuse service, open to all residents at HMP Norwich. Treatment is specifically tailored to each service user to meet the needs of the individual.

The service provides the following:

  • An induction on entrance to HMP Norwich.
  • A comprehensive assessment.
  • 1-to-1 case management with an allocated Substance Misuse Practitioner/li>
  • Access to a range of interventions (group and 1-to-1).
  • Family support.
  • Peer Support and mutual aid.

This service is only available for those residing at HMP Norwich. All residents will have the opportunity to engage at induction. Self-referrals can be made at any time by submitting an application to the Recovery Inside team or by speaking to a member of staff.

www.phoenix-futures.org.uk Visit the website Visit in your web browser

Domestic Violence and Abuse Services

Specialist support and advice to adults and children who have experienced or are still experiencing Domestic Abuse.

The helpline has skilled workers, taking calls to provide advice and support and make referrals to other Leeway services or external agencies. Leeway's range of safe and secure refuge accommodation, offers emergency temporary accommodation for women and children fleeing domestic abuse.

Refuge staff offer emotional and practical support to all residents living in the refuges, empowering them to make informed choices and rebuild their lives to move on.

Advocacy (high risk service) and Outreach service’s provide a range of emotional and practical advice and support to people experiencing or fleeing an abusive relationship. Support can be provided through telephone, email, one to one or group work.

Monday - Friday 9.30am-6.30pm Saturday & Sunday 9.30am-1.30pm

On call service is available outside of these times

In an emergency, dial 999

Call Leeway Call Leeway Call now
Email
Email info@leewaynwa.org.uk Send an email
www.leewaysupport.org Visit the website Visit in your web browser

Specialists in working with problem gambling

Help for anyone affected by Problem Gambling whether it be the gambler or their family/friends.

The Counsellors role is to facilitate you and they will respect your values and any choices you make for yourself.

As the counsellor supports and encourages you on your path towards a gambling-free future, other benefits can include improved feelings of self-worth, better and more satisfying relationships, a clearer sense of direction and purpose for your life, and financial stability.

In order to work towards this, your counsellor is able to offer you strategies and interventions that may help to limit your ability to gamble, they will not give you advice or suggestions on other life issues, but will work with you to come to your own decisions.

Your counsellor will work with you according to your particular needs. In order for you to understand what triggers your gambling, it may be valuable for you to work with your counsellor on better understanding how your life experiences have influenced you.

To become and remain free of problem gambling you may discover that it will benefit you to address and resolve specific problems such as decision making, coping with a crisis, developing personal insight and knowledge, improving interpersonal relationships or working through confusing thoughts and feelings.

Our telephone line is open 24/7 and messages left are answered as soon as possible (within 24 hours)

Call Breakeven Call Breakeven Call now
Email
Email info@breakeven.org.uk Send an email
Text 07890264057 Text Breakeven Send a text
breakeven.org.uk Visit the website Visit in your web browser

The Pregnancy Loss Charity

TimeNorfolk is a local charity that provides free, confidential, face to face counselling and support to men and women who have experienced any type of pregnancy loss such as miscarriage, stillbirth and termination.

We are there for women who are facing unplanned or complicated pregnancies or have any other pregnancy related issues. The loss of a baby is unimaginable for many people, but for the men and women who experience a pregnancy loss the effects can be far reaching and devastating and often leading to mental health issues. TimeNorfolk give clients time to listen, time to grieve and time to heal with offices in Norwich and Great Yarmouth.

Opening Hours: Monday, Wednesday & Thursday: 9am-4.30pm. In an emerency, dial 999

Call Time Norfolk Call Time Norfolk Call now
Email
Email info@timenorfolk.org.uk Send an email
timenorfolk.org.uk Visit the website Visit in your web browser

For people suffering from mental distress

Great Yarmouth & Waveney Mind is 1 of 129 local Minds in England and Wales working in partnership with National Mind. Local Minds are independent charities - we raise our own funds and we have our own Board of Trustees who are responsible for how we’re run.

Being local we understand our community and tailor our services in response to what people need most. Being part of the Mind network means we benefit from shared support, knowledge and ideas.

Nationally, Mind gives advice and support to anyone who needs it, campaigns to improve services and raise awareness. We work in partnership with Mind nationally and the other local Minds in our network to deliver high quality services to anyone who needs them.

For forty years Great Yarmouth & Waveney Mind have been delivering a range of information and services to help people suffering from mental distress live full and independent lives.

We provide one to one support, social groups and workshops for young people, adults and carers.

We run a residential housing service, enabling residents to live as independently as possible in a supportive and homely environment.

We also run a half acre community garden project and provide mental health education and promotion to individuals, schools, colleges and businesses.

Opening times: Monday to Friday 9am - 4:30pm

Call Mind Great Yarmouth & Waveney Call Mind Great Yarmouth & Waveney Call now
Email
Email reception@gywmind.org.uk Send an email
www.gywmind.org.uk Visit the website Visit in your web browser

Confidential Emotional Support

We offer a safe place for you to talk any time you like, in your own way - about whatever is getting to you. You don’t have to be suicidal.

Another website link which may be helpful is: https://www.samaritans.org/how-we-can-help-you/contact-us

Call Samaritans Call Samaritans Call now
Email
Email jo@samaritans.org Send an email
www.samaritans.org/branches/kings-lynn-samaritans Visit the website Visit in your web browser

Community Mental Health Support

West Norfolk Crisis Hub, delivered by West Norfolk Mind in partnership with NSFT and West Norfolk CCG.

A community based mental health support service accessible to people both pre and post crisis. Referrals via NSFT. Available Monday, Wednesday, Friday Saturday 10.30am-9.30pm. Closed bank holidays.

Call the service Call the service Call now
Email
Email headoffice@westnorfolkmind.org.uk Send an email
www.westnorfolkmind.org.uk Visit the website Visit in your web browser

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Resources database last uploaded November 2019