Grassroots Privacy Policy

We want everyone who supports us or who comes to us for a service to feel confident and comfortable with how any personal information you share with us will be looked after or used. This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

By providing us with your personal information you are agreeing to this policy. We update this policy from time to time so please check it regularly. Where we have made any changes to this Privacy Policy, we will make this clear on our website or contact you about any changes. We want to reassure you that we are committed to protecting and respecting your privacy, to ensure that any data we hold is stored and processed in a fair and lawful way.

This policy explains when, why, and how we might use any personal data you provide to us, and how we keep it secure.  Please read this carefully to understand our practices regarding your personal information.
If you have any questions about the way we store your data or our about privacy practices you can talk to a member of our staff team. You can contact us in the following ways:

  • You can email us on office@prevent-suicide.org.uk
  • Write to at Grassroots Suicide Prevention, 11 Old Steine, Brighton, BN1 1EJ
  • Call us on 01273 675764

Contents:

  1. Who we are
  2. How we collect information about you
  3. Information we collect and why we use it
  4. Legal basis for using your information
  5. Marketing
  6. Sharing your Information
  7. Keeping your information safe
  8. How long we hold your information for
  9. Your rights
  10. Website - Cookies and Usage Data
  11. Monitoring

1. Who we are

Grassroots Suicide Prevention is a charity dedicated to the prevention of suicide.  We are a registered charity (1149873) and a company limited by guarantee (5687263). The registered charity and company address is 11 Old Steine, Brighton, BN1 1EJ. We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal information.

2. How we collect information about you

We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you book on a training course, make a donation, or any of the other ways to interact with us.
We collect information from you in the following ways:

When you interact with us directly: This could be if you ask us about our activities, register with us for training or an event, make a donation to us, ask a question about suicide prevention, purchase something, apply for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, visit our website, email us, or get in touch through the post, or in person.

When you interact with us through third parties: This could be if you provide a donation through a third party such as JustGiving, book onto training through a third party such as Eventbrite, or one of the other third parties that we work with and provide your consent for your personal information to be shared with us.

When you visit our website: Grassroots would like to use cookies so we can better understand how our website is used. With your consent, we will record your page visits to our website (www.prevent-suicide.org.uk) with our secure Google Analytics account. If you do not consent to this, your visit will not be registered. You can withdraw consent at any time.  We also use "cookies" to help our site run effectively. You can find out more about this through our specific Website Privacy Policy: https://www.prevent-suicide.org.uk/website_privacy_policy.html

From other information that is available to the public: In order to tailor our communications with you to your background and interests we may collect information about you from publicly available sources or through third party subscription services or service providers (we have provided further details about this below – see 'Profiling: Making our work unique to you').

3. Information we collect and why we use it

Personal Information
Personal information we collect includes details such as your name, date of birth, email address, postal address, and telephone number, as well as information you provide in any communications between us. You will have given us this information whilst making a donation, registering for an event, or any of the other ways to interact with us.

We will mainly use this information:

  • To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
  • To provide the services or goods that you have requested.
  • To update you with important administrative messages about your donation, an event or services or goods you have requested.
  • To comply with the Charities (Protection and Social Investment) Act 2016 and follow the recommendations of the official regulator of charities, the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.
  • To keep a record of your relationship with us.
  • Where you volunteer with us, to administer the volunteering arrangement.

If you do not provide this information, we will not be able to process your donation, sign you up for a particular event or provide goods and services you have requested.

We may also use your personal information:

  • To contact you about our work and how you can support Grassroots Suicide Prevention (see section 8 on 'Marketing' below for further information).
  • To invite you to participate in surveys or research.

Sensitive Personal Information

If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy. 

You can of course decide if you want to remain anonymous, if you are happy to share your personal details with staff members, or if you would like us to share your story with the media or other parties as part of our work telling people’s personal stories about suicide and suicide prevention (for example, on our blog).

A special note about the Sensitive Personal Information we hold 

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

If you contact us at Grassroots Suicide Prevention through general communications such as blogs or emails, you may choose to provide details of a sensitive nature.

We will only use this information:

  • For the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide.
  • We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.
  • Where you have given us your express consent or otherwise clearly indicated to us that you are happy for us to share your story, then we may publish it on our blog or in other media. 

4. Legal basis for using your information

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have booked a place on a training course with us). 

However, there are other lawful reasons that allow us to process your personal information and one of those is called 'legitimate interests'. This means that the reason that we are processing information is because there is a legitimate interest for Grassroots Suicide Prevention to process your information to help us to achieve our vision of preventing suicide.

Whenever we process your Personal Information under the ‘legitimate interest' lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission.

5. Marketing

We will only contact you about our work and how you can support Grassroots Suicide Prevention by phone, email or text message, if you have agreed for us to contact you in this manner.

However, if you have provided us with your postal address we may send you information about our work and how you can support Grassroots Suicide Prevention by mail unless you have told us that you would prefer not to hear from us in that way.

You can update your choices or stop us sending you these communications at any time by contacting 'office@prevent-suicide.org.uk’ or clicking the unsubscribe link at the bottom of the relevant communication.

6. Sharing your Information

The personal information we collect about you will mainly be used by our staff (and volunteers) at Grassroots Suicide Prevention so that they can support you.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

Grassroots Suicide Prevention may however share your information with our trusted partners and suppliers who work with us on or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Some examples of where we may share your information are with our fulfilment partners who help to create and send information to you to reduce our costs, and with our partners who help us to process donations and claim Gift Aid.

We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.

7. Keeping your information safe

We take looking after your information very seriously. We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

8. How long we hold your information for

We only keep your information as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

9. Your rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting our staff team. You can contact us in the following ways:

  • You can email us on office@prevent-suicide.org.uk
  • Write to at Grassroots Suicide Prevention, 11 Old Steine, Brighton, BN1 1EJ
  • Call us on 01273 675764

Please use these details to complain about Data Protection practices, and if we don’t resolve your issue to your satisfaction, you can approach The Information Commissioner’s Office on https://ico.org.uk/ 

  • Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge.  Please make all requests for access in writing, and provide us with evidence of your identity.
  • Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection
  • Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.
  • Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
  • Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
  • No automated-decision making:  Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.  You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law.  You also have certain rights to challenge decisions made about you.  We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office (ICO)

10. Website - Cookies and Usage Data

For information on our website and how we use cookies please see our specific Website Privacy Policy: https://www.prevent-suicide.org.uk/website_privacy_policy.html

11. Monitoring

Your communications with our teams (including by telephone or email) may be monitored for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

To find out more about this policy and how we look after your personal information, contact our staff team. You can contact us in the following ways:

  • You can email us on office@prevent-suicide.org.uk
  • Write to at Grassroots Suicide Prevention, 11 Old Steine, Brighton, BN1 1EJ
  • Call us on 01273 675764

Please use these details to complain about Data Protection practices, and if we don’t resolve your issue to your satisfaction, you can approach The Information Commissioner’s Office on https://ico.org.uk/ 

Latest News!

19 November 2018

Grassroots Suicide Prevention seeks a Social Media Volunteer

We are looking for a driven Social Media Volunteer to attract and interact with targeted virtual communities. Closing date for applications is Monday 3 December 2018. Find out more here...

10 September 2018

Today is World Suicide Prevention Day

Monday 10 September is World Suicide Prevention Day, and we are holding public events in the city in the daytime and early evening. Find out more here...

7 September 2018

September newsletter

Monday 10 September is World Suicide Prevention Day. Join in at Jubilee Library, Brighton Train Station, or at a Real Talk session in the evening. Read the newsletter here...

More news...

Stay Alive

A mobile app for those at risk of suicide and people worried about someone.

Android App on Google play
Available on the App Store
 
Patient Safety Awards Winner, 2015

Responding to the launch of the Stay Alive app Emma Wadey, Director of Nursing Standards and Safety at Sussex Partnership NHS Foundation Trust, said:

"Suicide is everyone's business; it devastates so many lives no matter who you are, where you work or where you live. We want to use every method available to us to make Sussex, and beyond, a place where people thinking about suicide are supported and helped in their workplace and their community."
National Suicide Prevention Alliance Member

Thank you to all our clients and funders, including

  • Big Lottery Fund
  • Sussex Partnership NHS Foundation Trust
  • Department of Health
  • Crisis Care Concordat
  • Intrum
  • Pavilions
  • The Allen Lane Foundation
 
  • Brighton & Hove City Council
  • East Sussex County Council
  • West Sussex County Council
  • Ealing
  • Surrey County Council
  • YMCA
  • Royal Navy
  • Public Health England